London Heathrow Airport – World's Worst Again?
Oh Dear, World’s Worst Airport Again!
Members of Priority Pass, the world’s leading independent airport lounge programme, have voted London Heathrow Airport the World’s Worst Airport for the second year in a row. Responses to the annual survey came from 160 countries and the respondents have taken, on average, 17 flights in the past year.
This year, Heathrow doesn’t have the excuse that they had last year with the ill-fated opening of Terminal 5 and the ensuing teething problems.
Although Priority Pass members are not a representative sample of travellers that pass through Heathrow, they do know what a good airport experience should be.
For the humble traveller what we must have as a minimum are baggage trolleys, quick and hassle-free check-ins, no queues, no surly security staff and on-time departures. Free internet, good coffee and affordable food would make for a pleasant experience and all other services would add to making it a great airport.
The airport’s chief operating officer, Mike Brown said “We are working very hard to make every passenger’s journey to or from better than the last one …… we are rebuilding an airport of which the UK can be rightly proud.”
When Terminal 5 was completed it was hailed as one of the most spectacular architectural spaces in modern Britain! So, what’s gone wrong with the services?
LHR should take a leaf out of Singapore’s Changi Airport the perennial favourite with travellers of all classes. At Changi Airport they understand what it takes to make the passenger’s journey a pleasant experience and they never stop trying to make it better. Changi is an airport that most travellers are happy to stop at!